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Faq

  • If you’re looking for quick turn-around and/or trying to stick to a strict budget, a pre-designed cake might be the way to go. Don’t let the term “pre-designed” fool you. These cakes were all custom designed in-house, are beautiful, and delicious!
  • Custom order cakes are great for customers that have some time to plan (at least 2 weeks) and meet one or all the notes below!
    • You are serving a large group
    • You are looking for something very specific
    • You have a budget of at least $65
  • In most cases, no! Private Consultations are an exclusive service provided by an owner or senior cake artist for customers who have very specialized needs, or complex requirements. Learn more here!
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  • We have created an online ordering system specifically for this! Please start here and have example images ready to upload!
  • Placing your order two-weeks before your desired date is highly recommended due to high demand.
  • Yes. That said, we are not a certified gluten free or nut free kitchen.
  • It’s a great place to start! For wedding consultation information, we encourage you to start with a custom cake request. After review, a cake artist will contact you with next steps! You may also email us directly at orders@hivecakeshop.com.

No. Once the cake or order leaves the shop with a client we are no longer responsible for damages incurred. 

Which Cake is Right for Me?

Pre-Designed Cakes

  • Turn around time varies from 3-5 business days.
  • Only some of our pre-designed cakes are available gluten free. Please check the cake description for an option to make Gluten Free. That said, we are not a certified gluten free or nut free kitchen.
  • Pick-up days are Monday-Thursday from 9am to 5pm and Friday/Saturday from 9am to 1pm.
  • While we try to accommodate all our customers, we cannot guarantee a change to the pick-up date.
  • No, pre-designed cake sales are nonrefundable. All sales are final.

Custom Cakes

General

  • No! While cakes are a large part of what we do, we are still a full-service bakery. Looking for something other than cake? Reach out and let us know how we can help!
  • No. While we do offer gluten free and nut free items, we are not a certified gluten free or nut free kitchen.
  • No. For wedding consultation information email us at orders@hivecakeshop.com or submit a custom order request for wedding consultation information and a Cake Artist will contact you.
  • No. We neither require, nor recommend, customers book a private consultation to process a custom order request. The best place to request a custom cake is here.
  • “Business days” for order processing are defined as Monday – Friday.
  • All information related to in-person classes can be found at the top of this page!
  • Not yet! We are working hard to make this happen soon. 

We are not responsible for any damages inflicted upon a acake when a client transports their cake. Once the order leaves our shop we assume zero responsibly.  The only exception is if we are contracted for delivery services. 

  • No. While we do offer gluten free and nut free items, we are not a certified gluten free or nut free kitchen.
  • No. We neither require, nor recommend, customers book a private consultation to process a custom order request. The best place to request a custom cake is here.
  • “Business days” for order processing are defined as Monday – Friday.
  • All information related to in-person classes can be found at the top of this page!

No refunds are given for damages incurred to cakes when a client is transporting their cake. Once the cake leaves our shop we are no longer responsible for damages.